Phatmats Frequently Asked Questions
If you have a question that needs an answer, you should find it here.
If not, please reach out and contact us.
Purchasing, Orders & Shipping
Purchase your Phatmat at our website shop.
If you purchase a plain or personalised mat, the order process is simple and allows you to choose the specifics of your Phatmat.
First choose the thickness of your Phatmat
- Phat - 4mm
- Phatter - 6mm
- Phattest - 10mm
Then choose the your preferred colour
- Red
- Orange
- Yellow
- Green
- Blue
- Purple
- Pink
If you are purchasing a Personalised Phatmat, you will add your personalisation in the canvas.
When you are happy with your selections you can 'add to cart'
If you are happy with the items in your cart, proceed to checkout to pay for your purchase and enter your delivery details.
Your purchase will then be fulfilled and delivered to you as soon as possible.
You most certainly can.
Simply select Plain Phatmat from the shop, then choose a size and colour from the drop down menu, as well as quantity.
When you are happy with your selections you can 'add to cart'
If you are happy with the items in your cart, proceed to checkout to pay for your order and enter your delivery details.
Your order will then be fulfilled and delivered to you as soon as possible.
You can express your uniqueness with words, phrases, monograms, colour and font.
Make it meaningful and motivating. A true reflection of you and your fitness goals.
Print your name to let people know it’s your mat and avoid losing it or getting it mixed up.
Or, for the ultimate on-trend personalisation, monogram your Phatmat with your initials.
You can find more ideas here.
Phatmats use Stripe and Paypal as our trustworthy and secure 'Payment Gateway Providers' (see Terms and Conditions).
At checkout, you can make your purchase using a Mastercard, Visa or American Express card.
If you have a Paypal account, you can make your purchase with Paypal.
If you think Afterpay should be an option, please contact us.
This will depend on whether you have ordered a Plain or Personalised Phatmat.
If you have ordered a Plain Phatmat (or more) before 3pm, your order will be fulfilled and sent out as soon as possible. At the latest, it will be sent the very next day. Once dispatched, please allow 5 business days for delivery.
If you have personalised your Phatmat, your order will take a little longer to fulfil. This is because a little more effort is required to prepare, print and perfect your Phatmat. Please allow up to 10 business days to process plus 5 days for delivery of your personalised Phatmat.
Absolutely!
Your personal and payment information is encrypted and secure using SSL technology. (You'll see 'https://' in the address bar, it means Phatmats' website is secure)
Your payment information is not stored and only used to make your purchase.
Phatmats deliver Australia wide.
However, due to the unique packaging, it is not always possible to deliver to PO Boxes, therefore, please use household and business addresses only.
Parcels will be marked as Authority To Leave (ATL) unless advised otherwise in the checkout form notes section.
If you require international shipping, please contact us.
Phatmats deliver Australia wide.
If you require an international delivery, please contact us.
Phatmats offer a $10 flat-rate delivery fee, trying to keep your hard earned dollars in your pocket.
Better yet... you'll get FREE shipping with orders over $99!
Not to mention, you'll also get a FREE carry strap with every Phatmat purchased.
Simply check your emails.
Once your order is dispatched, you'll receive notification and updates until it is delivered to you.
Alternatively, please contact us, we are more than happy to assist.
Phatmats will endeavour to have your order delivered as soon as possible.
Please contact us within 24 hours of making your purchase if you would like to cancel your order.
Phatmats have a 28 day return policy.
However, due to the uniqueness of a Personalised Phatmat, we cannot replace or refund because you have changed your mind.
Please read our Terms and Conditions for further information.
Your purchase makes you part of the Phamily, who we care about a lot.
So, if you have any questions or concerns, please contact us.
You can apply your coupon code in your cart, before you proceed to checkout.
You will also be reminded at checkout to input your coupon code, just incase you missed it!
This will be reflected in the total purchase price at checkout.
All About Phatmats
Phatmats is an awesome acronym for personalised health and traing mats.
You’re encouraged to be unique, get creative and define your fitness identity.
To put it simply – use your words, say what you want and express it how you want!
You can choose from 7 vibrant colours:
- Red
- Orange
- Yellow
- Green
- Blue
- Purple
- Pink
You can learn more about these colours here.
All Phatmats are the same length and width:
- 183cm x 61cm
However, weight varies slightly with the thickness you choose:
- Phat - 0.8kg
- Phatter - 1.0kg
- Phattest - 1.2kg
You can learn more about Phatmats here.
Phatmats are made from dense TPE foam and composed with close-cell technology. (TPE means Thermoplastic Elastomer – an eco-friendly and biodegradable material)
With your safety in mind, Phatmats have a dual-layer.
- A unique rippled underlay which maintains optimal grip with its training surface
- A subtle grip textured surface offering you improved traction with a stable, anti-slip surface
You can learn more about Phatmats here.
Yes!
Every Phatmat is helping to preserve planet Earth, whilst also being completely safe for you.
Designed to organically decompose with TPE closed cell construction means you can play your role in protecting the environment.
Not only are they biodegradable and recyclable, but also non-toxic without any hidden nasties or known allergens. So you can work out with peace of mind.
Finally, Phatmats have your wellbeing in mind – tested and certified against 169 harmful chemicals (such as PVC, latex, rubber, cadmium and lead) to keep you safe and sound.
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The type of activity you intend to practice
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Your level of experience
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Your joint and muscle health
If you find alternative uses for you Phatmat, please let us know. Show and tag us socially on Facebook or Instagram.
Phatmats customer service hours are from 9am to 5pm (AWST) Monday to Friday and 9am to 1pm on Saturday.
For every product you purchase, Phatmats will help everyday Australians improve their health by supporting Fair Game, a not-for-profit, volunteer run organisation with similarly aligned values.
Phatmats may also run campaigns to raise funds for other Australian charity organisations throughout the year.
Phatmats believe that every Australian should have access to healthy lifestyle choices.
We aim to improve your life by promoting the benefits of healthy living and giving back to the community.
You can donate recycled sporting equipment or make a monetary donation by visiting Fair Game.
Phatmat Care & Instructions
When you unpack and roll out your Phatmat for the very first time, it may not lay flat with the surface and you may find some minor creasing.
However, the elasticity of your mat will allow it to take form over time with frequent use.
You can use your Phatmat straight away. With optimal grip, so there’s no ‘break-in’ period.
However, with frequent use, you’ll notice a gradual increase in grip as you wear the top surface.
For best anti-slip performance, please pair with a towel.
Please read How To Care For Your Phatmat
Now that you have your unique Phatmat, it’s time to take good care of it.
It will perform its best and last forever if you treat it with love, respect and care.
For Personalised Phatmats, please be aware that harsh cleaning chemicals, abrasive materials, sweat and constant contact on the print can cause accelerated wear and tear.
Please read How To Care For Your Phatmat
All information and instructions are available online.
Please browse Phatmats website to find what you are looking for.
If you can't find what you are looking for, please contact us.
Phatmats check for damage and structural integrity before sending your order.
We cannot accept responsibility for damaged goods during transit.
Please read our Terms and Conditions refunds, returns and warranty claims.
However, we want you to be delighted when receiving your purchase, so please contact us and together, we will find a solution.
Wholesale Fitness Mats For Yoga & Pilates Studios, Gyms and Personal Trainers - Group Orders Only
Yes.
If you are a health and fitness related business (or business in need of fitness), and you have an ABN, you will receive discounted rates for plain or personalised Phatmats (minimum order of 10).
Please fill out a wholesale order form to receive a quote, design support, mock ups and discounted pricing. A wholesale pricing list is also available on this page.
Yes indeed!
If you require custom or branded mats to suit your brand, you are in the right place.
Phatmats can provide a specific coloured mat to match your brand. And print your logo for professional branding too.
Custom sizing may also be requested - length, width and thickness to suit your needs.
Make request for your custom mat.
Yes.
Sample Phatmats, plain or personalised, will be sent at your expense.
The good news is, if you proceed with a group order, all sample mat costs will be reimbursed.
This will be identified on your invoice.
Freight/shipping costs vary Australia wide.
Phatmats liaise with various courier services to find the best shipping price for your business.
This price will be reflected on your quote. In some instances, shipping may be FREE to particular metro areas Australia wide.
You're encouraged to get in touch
Join the Phamily and stay in the know
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